How Did CycleBar Noho Score Overall?
The full client experience at CycleBar was great, achieving The Fit Guide Award Of Excellence.
The class was also impressive and achieved our Class Experience Award of Excellence.
CycleBar NoHo is featured in our article The Best Cycling Studios And Experiences In New York.
The Highlights
The class experience was a strong highlight of our visit.
The equipment and studio section particularly stood out, with immaculately clean facilities and attractive studio design.
What Our Evaluator Had To Say
“The coach was well-prepared and explained everything well, including strong cues on technique.”
“I loved how enthusiastic the coach was. He was clearly enjoying himself, and it was infectious.”
“The bikes were high quality with a signature red glow underneath, which contributed to a great overall look for the studio space.”
What To Expect From A CycleBar Session
CycleBar is a premium indoor cycling offering that delivers high-energy, music-driven rides in a fun, supportive, and inclusive environment.
CycleBar offers a range of classes, from beginner to advanced, led by experienced and certified instructors. The studio features high-end technology to enhance the experience, including LED lighting, sound systems, and a performance tracking leaderboard.
The Reception Service
The phone inquiry was handled efficiently and enthusiastically, with detailed and accurate information about the studio’s facilities, classes, and introductory packages. While the conversation was clear and professional, it could have been improved by expressing a more genuine interest in our evaluator as a potential client.
Upon arrival, check-in was smooth, with a prompt and friendly greeting from the receptionist, who also provided us with a concise orientation of the space. While interactions were polite and professional, they lacked personalization and deeper engagement, such as asking questions about our experience or needs.
Departure interactions were friendly, but lacked encouragement for a future visit, and the discussion of packages could have been more confident and proactive.
The Class Experience
CycleBar NoHo has received The Fit Guide Award Of Excellence for its excellent class experience.
The cycling class delivered a well-rounded workout experience with excellent flow and clear instructions. Our coach demonstrated strong preparation, confidence, and knowledge of form and technique, ensuring participants felt assured throughout the session. The use of music effectively set the pace and tone, and the class maintained an engaging energy. The induction and setup guidance for first-time clients, along with consistent cues and options to adjust intensity, contributed positively to the experience.
The session started slightly late, and so exceeded the scheduled time by five minutes, which may have inconvenienced some clients. Personalized interactions, such as learning clients' names or tailoring encouragement, would have improved the experience. While the coach created a welcoming atmosphere, a follow-up with us post-class was missed.
Overall, the session provided a structured and enjoyable cycling experience. The coach's enthusiasm and expertise ensured the class was effective and engaging.
The Equipment And Studio
The studio was nicely designed, with high-quality Schwinn bikes and well-maintained equipment. Each bike featured the studio’s branding, including its name, logo, and signature red lights under each occupied station, adding a cohesive and premium touch.
The training area was clean, fresh, and comfortable, with adequate space for safe movement. The dim lighting, enhanced by red accents and a coach-controlled spotlight, created an immersive and branded atmosphere. The red lights around the perimeter and the illuminated studio name further elevated the strong sense of brand.
The high-quality sound system delivered a powerful audio experience, rounding out an impressive session.
The Facilities And Public Areas
The public areas of the club featured an industrial design with a clean and minimalist aesthetic, highlighted by gray and red accents and lofty ceilings. Branding elements, including red lights and logos, were well-integrated. While the locker area was organized, its placement outside the changing area wasn't very convenient, requiring us to carry items to and from the showers. Both shower and workout towels were free.
The individual shower rooms offered privacy, but a few cleanliness were noted. Additionally, the unlabeled dispensers left us unsure about which products to use. The lack of external sinks outside restroom stalls made handwashing inconvenient when preparing in the grooming areas. Amenities such as hand wash, body lotion, and deodorant were plentiful and neatly arranged, but there were no hand towels found in the changing area..
Water refill stations were available, and paid beverage options, including energy drinks, were appreciated. No food options were available.
Digital And Technology
The booking process was smooth and efficient, with a user-friendly website and app allowing us to easily navigate and make a reservation. While a confirmation email was sent promptly, the lack of clarity regarding penalty charges and the inability to view or cancel bookings online was inconvenient. The email communications reflected the brand's professionalism but lacked a distinctive tone of voice.
The website was well-designed, mobile-friendly, and consistent with the brand's aesthetic. Branch-specific pages provided helpful details, though the absence of coach bios and an up-to-date blog was noted. Social media was active and engaging, accurately representing the client experience. We didn't find a class schedule on social platforms.
The use of in-class technology, such as CycleStats for tracking metrics, elevated the experience and added a personalized touch with emailed results. Additionally, the availability of online training options through Xponential Plus made the brand accessible and versatile.
Pricing
Cyclebar offers a first ride for $10 or a three-pack for $49.
If you’re looking for a longer-term commitment, memberships are available from $129 for four classes per month up to $279 for unlimited classes.
Drop-in sessions are available at $38 per class.