What We Offer
We help clubs create consistently great member experiences with consultancy, training and evaluations.
Do you want to offer five-star service through every part of the member journey and experience?
Do you want a sales process that isn't "pushy", but rather helps people continue their training with you and hit their goals?
Message us today to book a consultation call.
The best way to ensure consistent five-star experiences and accountability is to conduct regular, anonymous evaluations.
Our professional Experience Evaluators are highly-trained and each report is comprehensive in detail, covering over 250 standards across five categories.
These evaluations are completely independent, can only be accessed by you, and do not impact your annual TFG rating.
Beyond our process, we can also integrate your unique brand standards into our evaluation process.
Each club we evaluate and work with has access to their reports and statistics through their Enterprise Account.
Management can analyze the data and access resources to help their teams improve.
More comprehensive account options are available with our Premium and Premium Plus tiers.
In-person Training & Workshops
We offer the following courses to help your team deliver five-star experiences:
Front of House / Reception
- Tips To Improve Reception Services
- Delivering Five-Star Front Desk Service
- Front Desk Sales & Retention
Coaches & Instructors
- Create A Five-Star Class Experience
- Become An Industry-Leading 5-Star Coach
- How To Create A 5-Star Experience
- Building Standard Operating Procedures
- Build And Manage A 5-Star Team
All courses are available either as self-led video modules, or online / onsite workshops.
Self-Led Video Training
For clubs with a strong existing training infrastructure, or for those with the desire to be more ‘hands on’, courses are available as self-led video training courses.
Employees can work through videos in their own time and take assessments after each one to test their knowledge and solidify their understanding.
Online And On-Site Workshops
For those requiring more comprehensive training, courses can be delivered as online or on-site workshops, led by a qualified The Fit Guide instructor.
Online workshops offer a more engaging and interactive learning experience, involving role plays, activities, and question and answer sessions.
Onsite workshops offer an unparalleled level of interaction and involvement, encompassing on-the-job training and real-time assessments.
Drop us a message to find out more about how we can help your club create incredible, industry-leading service and experiences.