Orangetheory - Mosman


Orangetheory - Mosman

Sydney, Australia

The Orangetheory Story

The first Orangetheory Fitness (“OTF”) studio was founded in 2010 by Ellen Latham, Jerome Kern, and David Long in Fort Lauderdale, Florida. These were early days in the boutique fitness revolution and OTF has since seen massive expansion across the States and into other markets worldwide, with over 1,500 locations opened and many more due to open. The chain has hit some big milestones over the last few years, surpassing $1 billion in sales in 2018 and hitting 1 million members in 2020. Today, OTF operates as a franchise-model in over 25 countries.

Known for its focus on heart rate training and technology, the ‘orange’ in their name is a nod to the orange heart rate zone which their members are coached to stay within during the class. 

The Orangetheory experience is so much more than a workout - it’s just as much about community, inclusivity and connection, highlighted by their ethos of “Our Coaches Are More than Just Coaches”.

How Did Orangetheory Mosman Score Overall?

The full client experience at Orangetheory Mosman was excellent, achieving The Fit Guide 4-Star Award.

The class was also very good and won our 4-Star Class Experience Award.

How was this club rated and evaluated? Find out more about our process here.

The Highlights

The service shown by the whole team at Orangetheory Mosman was exceptional, with the General Manager ensuring our evaluator was taken care of through every part of the experience. 

The program was clear and explained well, and the integration of the heart rate tracking technology further elevated the experience.

What Our Evaluator Had To Say

“The coach was communicative and motivating, especially during the later sets on the treadmill, which really helped me finish strong.”

“The in-depth induction offered by the manager and the coach left me feeling ready for a great session.”

“The coach was very friendly and energetic.”

What to Expect From An Orangetheory Session

An Orangetheory Fitness class is a 60-minute session that incorporates running, rowing, and strength training.

The running component typically includes high and low-intensity intervals, with some inclines periodically thrown in. For the rowing section, you’ll use OTF’s trademark orange water rowers, which mimic the sensation and drag of real rowing. The strength training element uses dumbbells and TRXs, amongst other tools, to work and fatigue your muscles.

Technology plays a big part in the experience, with each participant being offered an arm strap that accurately monitors their heart rate throughout the session, displaying their stats on screens throughout the studio which the coach will use to educate and motivate. Their stated goal is for you to spend 12 minutes or more with your heart rate in “The Orange Zone”, which they report boosts your metabolism, burns fat, and burns more calories, even after the workout.

The motivating and supportive coaches and community round off an experience that can be tough and challenging if you want it to be but is also suitable and scalable for all levels.

The Reception Service

After registering online, we received a call from the Orangetheory team. During the call, the operator asked us many questions to get to know us and our goals and helped us feel prepared and excited for our upcoming visit.

In the club, every member of the team was helpful, friendly and went above and beyond in offering us great service.

After the session, the team explained all the membership options, asked us questions to better understand our needs and offered some strong solutions to continue our training, all without being pushy.

Overall, exceptional service was offered by the team from start to finish.

The Class Experience

Orangetheory Mosman received The Fit Guide 4-Star Class Experience Award, making it one of Sydney’s stand-out offerings.

Before the class, we were offered a detailed induction. This helped us feel very comfortable with the equipment and workout structure.

Extra care and attention was offered to beginners and first-timers to the club, with our coach checking in with us throughout. Personal and group encouragement was offered genuinely and enthusiastically.

The Equipment And Studio

The studio, which featured the trademark Orangetheory branding and color, was designed well, helping the class flow seamlessly.

Screens displaying the workout helped us know what was coming up next. All equipment was clean and in good condition.

The Facilities And Public Areas

Workout towels were provided free of charge, but shower towels were not offered. Lockers were provided with key locks. Free water refill stations were available.

Digital And Technology

The booking process was smooth and there was an amazing level of communication via text between our evaluator and the General Manager of the club.

The club’s social media pages showed great insight into the client experience and were updated regularly.


Reach out to the Orangetheory Mosman team for details on their current trial offers and memberships.

Top Scoring Categories

Reception Services
Class Experience
Equipment & Studio
Digital & Technology

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