How Did UFIT Club Street Score Overall?
The full client experience at UFIT Club Street was impressive, achieving our Award of Excellence award.
The class was excellent and has achieved our Class Experience Award of Excellence.
The Highlights
The phone enquiry created a confident and well-prepared first impression before arrival.
Friendly conversations between the coach and members gave a sense of a close-knit community.
What Our Evaluator Had To Say
“I felt prepared and confident before arriving thanks to the phone enquiry.”
“The class was easy to follow and stayed enjoyable throughout.”
“The space felt clean, organised, and comfortable from start to finish.”
What to Expect From A UFIT Session
UFIT offers a wealth of training and wellness options and services under a network of Singapore clubs. UFIT’s group class offerings include outdoor training options such as HIIT and Mat Pilates, as well as in-club sessions that incorporate their three pillars of performance: strength, power and cardio.
UFIT’s performance class types are broken down into power, mobility, cardio and strength, with additional options for Muay Thai and Boxing.
The brand is well-known for high-quality training and a strong community, and also offers a range of services at their flagship Club Street branch that includes personal training, physiotherapy, sports massage, and nutritional coaching, ensuring all your health and wellness needs are available under one roof.
The Reception Service
Our experience started strong with a clear and confident phone enquiry that made it easy to understand class options and pricing before arriving. The guidance felt professional and reassuring, and we finished the call feeling prepared and genuinely looking forward to the visit.
Arrival was smooth and well organised, with a short orientation that helped us settle in quickly. The space felt comfortable and staff maintained a friendly, professional tone throughout. The departure felt more transactional, with no check-in after class or guidance on next steps, which softened the final impression slightly. Even so, the overall reception experience felt reliable and well handled.
The Class Experience
UFIT Club Street has achieved our Class Experience Award of Excellence for an excellent class.
The class was well paced and enjoyable, with clear instruction and a steady flow that made it easy to stay engaged throughout the session. The energy in the room was upbeat, the music supported the workout well, and the structure of the class was easy to follow from start to finish.
Some personal touches were missing, including name use and individual check-ins. Technical guidance was more general than hands-on, and a few movements were introduced without prior demonstration. Despite this, the session finished on a positive note with a clear cooldown and a friendly close, leaving us with a solid and enjoyable overall impression.
The Equipment And Studio
The studio felt polished and well maintained, with equipment that was clean, fully functional, and easy to use. Everything was clearly laid out and spaced comfortably, making it simple to move through the session without feeling crowded.
The training space stayed comfortable throughout the class, with lighting, temperature, and sound levels well managed. The overall setup felt practical and purposeful, supporting a smooth workout experience from warm-up through to the final track.
The Facilities And Public Areas
The public areas created a strong sense of arrival and were visually impressive from the moment we stepped in. The layout was easy to navigate, branding was consistent, and the atmosphere felt welcoming without being overdone.
Changing and grooming areas were clean, tidy, and stocked with useful amenities that were neatly presented. Showers and bathrooms were in good condition and easy to use. Locker and towel offerings covered the essentials, though some details leaned more functional than premium. Overall, the public areas supported a comfortable and positive visit.
Digital And Technology
The digital journey felt smooth and intuitive from the start. Booking through the website and app was straightforward, with clear payment options, quick confirmations, and helpful information that made the process feel stress free.
The website reflected the brand clearly, with easy-to-understand class descriptions and simple calls to action. Social media gave an accurate sense of the in-club experience. Automated emails worked reliably, though the visual branding felt lighter than expected. Overall, the digital experience felt supportive and easy to navigate.
Pricing
UFit Club Street offers an introductory deal to first-time clients of 7 days of unlimited classes for $49.
If you’re looking for a longer-term commitment, unlimited memberships are available from $396 per month.
There are smaller commitment packages also available, starting at 100 credits for $300 (one indoor class costs 15 credits).
All prices are in Singapore Dollars.
