How Did Work Train Fight Score Overall?
The full client experience at Work Train Fight was notable, achieving our Recommended rating.
The Highlights
The phone inquiry really got us pumped for the visit and the reception staff on departure were very friendly.
Our coach was another stand out as he was really energetic.
What Our Evaluator Had To Say
“I enjoyed the class and found it fun and energetic.”
“The coach did a great job of adjusting the ability level to each participant, adjusting his pad work to each individual.”
“There was a nice community vibe, with some members fist-bumping the reception staff on the way out.”
What To Expect From A Work Train Fight Session
Work Train Fight fuses strength training, conditioning and boxing. They offer classes that are strictly boxing, for both all levels and intermediate upwards, as well as classes focused on strength and conditioning where you’ll use tools such as TRX, medicine balls and weights along with boxing conditioning drills. There’s also a boxing ring in the club for more advanced contact training.
All ability levels are warmly welcomed and personal training is available as an extra service for those that want to sharpen their skills and fitness.
The Reception Service
The phone inquiry was detailed and engaging, with the staff member providing comprehensive information about the studio's amenities, equipment, and class offerings. The receptionist confidently described membership options and class structures while showing genuine interest in our evaluator's plans for visiting New York. This thorough and enthusiastic explanation left the caller feeling excited about their upcoming visit.
On arrival, the receptionist greeted us promptly, and the registration process was smooth and efficient. A brief orientation included directions to the locker rooms and the studio, ensuring we knew where to go. A bit more guidance, such as suggestions on where to wait before the class would have been appreciated. While welcoming, the check-in process felt somewhat transactional and missed opportunities for further engagement.
The departure experience stood out due to the receptionist’s enthusiasm and personalized approach. He asked about our class experience, shared information on membership options, and even offered to help book the next class. His friendly demeanor and proactive conversation made our evaluator feel welcomed and left a strong positive impression of the club.
The Class Experience
The class was energetic and engaging, with a fun atmosphere that made it enjoyable for participants. The coach demonstrated a strong ability to connect with us individually, offering personalized adjustments and guidance throughout the session. The workout was well-paced, and the flow of exercises was clear, making the session easy to follow. The community atmosphere was evident, with participants and staff displaying camaraderie and a welcoming environment.
However, there were some shortcomings. The class started late, and the coach did not introduce themselves or explain the format and aims of the session. There was also a lack of regressions for complex movements and no cooldown at the end, which detracted from the overall experience.
Despite these issues, the coach's enthusiasm, consistent individual engagement, and the community feel of the club contributed to an overall positive experience.
The Equipment And Studio
The studio was nicely designed and there was a wide array of equipment available.
The Facilities And Public Areas
The public areas featured an industrial design with high ceilings, natural light from large windows, and exposed brick walls, complemented by branded elements like a boutique area and motivational rules on the walls. However, the reception setup felt understated, lacking a strong sense of arrival or sensory elements to enhance the brand experience.
The locker room included showers and lockers which required clients to bring their own locks. Complimentary workout and shower towels were neatly provided.
The changing area was clean and well-maintained, featuring slate floors, exposed brick, and branded frosted shower doors, adding to the aesthetic appeal. Essential amenities such as hand wash, lotion, and cotton buds were provided, though minor maintenance issues were noted. The showers were hygienic with consistent hot water and strong pressure, although some mold and hair were observed, and the toilet area showed signs of wear.
Complimentary water was available via a refill station, and an impressive range of paid beverage options included Gatorade, energy drinks, and protein shakes. Food options such as protein bars and cookies were also available. Our overall impression of the public areas was positive, with a strong focus on functionality and convenience.
Digital And Technology
While the website allowed for easy class booking and provided relevant information, issues such as an error message during booking and the absence of a confirmation email created confusion when we went to make a booking. The website lacked coach bios with training styles, and information on the brand's mission and values.
On the positive side, the social media presence was strong, with engaging and frequent content that aligned with the brand's identity. Automated email communications reflected the brand’s image and tone well.
Overall, we appreciated the effort to create a cohesive digital identity but felt improvements in booking processes, communication, and website completeness would enhance the overall digital experience.
Pricing
Work Train Fight offers a free trial including a free class and a semi-private session. At the time of writing (January 2025) they were also offering four sessions plus gym access for $197.
If you’re looking for a longer-term commitment, memberships are available from $125 for four classes a month, $160 for gym access only, up to $245 for full gym access and an WTF class every day of the month.
Drop-in sessions are available at $44 per class, with smaller commitment packages also available, starting at a five-pack for $200.
