How Did Work Train Fight Score Overall?
The full client experience at Work Train Fight was notable, achieving our Recommended rating.
The Highlights
The phone inquiry really got us pumped for the visit and the reception staff on departure were very friendly.
Our coach was another stand out as he was really energetic.
What Our Evaluator Had To Say
“I enjoyed the class and found it fun and energetic.”
“The coach did a great job of adjusting the ability level to each participant, adjusting his pad work to each individual.”
“There was a nice community vibe, with some members fist-bumping the reception staff on the way out.”
What To Expect From A Work Train Fight Session
Work Train Fight fuses strength training, conditioning and boxing. They offer classes that are strictly boxing, for both all levels and intermediate upwards, as well as classes focused on strength and conditioning where you’ll use tools such as TRX, medicine balls and weights along with boxing conditioning drills. There’s also a boxing ring in the club for more advanced contact training.
All ability levels are warmly welcomed and personal training is available as an extra service for those that want to sharpen their skills and fitness.
The Reception Service
The phone inquiry was detailed and engaging, with the staff member providing comprehensive information about their amenities, equipment, and class offerings. The receptionist was confident when talking us through the membership options and what the classes were all about, while showing genuine interest in our plans for visiting New York. The conversation left us feeling excited about our visit.
On arrival, the receptionist greeted us promptly, and the registration process was smooth and efficient. A brief orientation included directions to the locker rooms and the studio, ensuring we knew where to go. A bit more guidance, like suggestions on where to wait before class, would have been helpful. While welcoming, the check-in process felt a little transactional and could have had more opportunities for engagement.
The departure experience stood out thanks to the receptionist’s enthusiasm and personal touch. He asked how we enjoyed the class, shared details on membership options, and even offered to help book our next class. His friendly demeanor made us feel welcomed and left us feeling good about coming back!
The Class Experience
The class was energetic and engaging, with a fun atmosphere that made it easy to enjoy. The coach did a great job connecting with us individually, offering personalized adjustments and guidance throughout the session. The workout flowed well, and the exercises were clear, making it easy to follow. There was a strong community vibe, with both participants and staff creating a welcoming environment.
The class did start late, and the coach didn’t introduce themselves or explain the format and goals of the session. Some of the more complex movements didn’t have regressions, and there was no cooldown at the end, which could have rounded out the experience better.
Even with these points, the coach’s enthusiasm, individual engagement, and the club’s community feel made for an overall positive session.
The Equipment And Studio
The studio was nicely designed and there was a wide array of equipment available.
The Facilities And Public Areas
The public areas had an industrial design with high ceilings, natural light from large windows, and exposed brick walls, complemented by branded touches like a boutique area and motivational rules on the walls. However, the reception setup felt understated, missing a strong sense of arrival or sensory elements to enhance the brand experience.
The locker room included showers and lockers, though we needed to bring our own locks. Complimentary workout and shower towels were neatly provided.
The changing area was clean and well-maintained, with slate floors, exposed brick, and branded frosted shower doors adding to the aesthetic. Essential amenities like hand wash, lotion, and cotton buds were available, though we noticed some minor maintenance issues. The showers were hygienic with consistent hot water and strong pressure, but we did spot some mold and hair, and the toilet area showed signs of wear.
Complimentary water was available via a refill station, and the paid beverage selection was impressive, featuring Gatorade, energy drinks, and protein shakes. Food options like protein bars and cookies were also available. Overall, the public areas balanced functionality and convenience well.
Digital And Technology
While the website allowed for easy class booking and provided relevant information, issues such as an error message during booking and the absence of a confirmation email created confusion when we went to make a booking. The website lacked coach bios with training styles, and information on the brand's mission and values.
On the positive side, the social media presence was strong, with engaging and frequent content that aligned with the brand's identity. Automated email communications reflected the brand’s image and tone well.
Overall, we appreciated the effort to create a cohesive digital identity but felt improvements in booking processes, communication, and website completeness would enhance the overall digital experience.
Pricing
Work Train Fight offers a free trial including a free class and a semi-private session. At the time of writing (January 2025) they were also offering four sessions plus gym access for $197.
If you’re looking for a longer-term commitment, memberships are available from $125 for four classes a month, $160 for gym access only, up to $245 for full gym access and an WTF class every day of the month.
Drop-in sessions are available at $44 per class, with smaller commitment packages also available, starting at a five-pack for $200.
