The full client experience at Mile High Run Club UES was excellent, achieving The Fit Guide Award Of Excellence.

The class was also very good, winning our Class Experience Award of Excellence.

The class was an enjoyable, high-intensity session.

The music and lighting helped made it a fun and intense experience, and was also a stand out.

“This was an enjoyable, high-intensity class. Really fun.”

“The music and lighting added to the overall experience.”

“The coach was really engaged during the class and it was clear he was enjoying the session.”

Mile High Run Club (often abbreviated to MHRC) has, as you would expect from the name, a big focus on running. To support their commitment to New York's runners, they’ve invested in top-of-the-range Woodway treadmills which offer a rugged feel similar to outdoor running. Strength is an important element of being a good runner, so MHRC has added in resistance training into some of their sessions.

In DIRTY 30, their shortest session, you can expect to run 2-4 miles over 30 minutes; HIGH 45 is interval training over 45 minutes covering 3-6 miles and with their DISTANCE class, you’ll hit a full hour and roughly 5-7+ miles.

If you want to add strength work to your run, go for their 45-minute DASH STRENGTH class which mixes 30 minutes of interval running with 15 minutes of kettlebell and running-focused strength training.

The phone enquiry experience showcased the receptionist's enthusiasm and general knowledge about the club, but the inaccurate information about class formats detracted from the overall impression.

On arrival experience, the receptionist was friendly, polite, and efficient, ensuring the check-in process was straightforward and providing a basic orientation of the facilities. However, the interaction lacked personalization and a welcoming touch.

After the class, the guest was not asked about their experience after the class and interactions felt transactional rather than engaging.

Mile High Run Club UES received The Fit Guide Class Experience Award of Excellence, making it one of New York’s stand-out offerings.

Our evaluator was used to running outdoors, so was intrigued about what to expect from a running-only indoor class. They were pleasantly surprised with how enjoyable it was and enjoyed the high-intensity workout. The high-energy cardio class provided a fun and engaging experience, enhanced by music and lighting that complemented the workout's intensity. The coach was professional and confident, delivering clear instructions and ensuring the session ran smoothly. His explanations of running posture and technique demonstrated a solid knowledge base, while the structured format and well-paced intervals kept the session flowing seamlessly.

While the induction was helpful for first-timers, there was no injury check and more personalized attention, such as learning clients' names or discussing training goals, would have been appreciated.

The studio fostered a sense of community, with visible efforts like event boards and a photo wall. The coach's follow-up with the client after class was a positive touch, though asking about their goals or intention to return could have strengthened the connection.

The training area featured high-quality equipment, including Woodway cardio machines, and was in excellent condition. The space was clean, well-maintained, and provided ample room for safe and effective movement, ensuring a comfortable workout environment.

While the lighting and music enhanced the overall atmosphere, the absence of branding elements in the training area left the space feeling a bit bland.

The club provided a functional and clean environment, with a focus on practicality over style. While the industrial design elements, such as exposed piping and concrete walls, were consistent, the space lacked distinctive branding or notable design features to create a strong sense of arrival or elevate the experience.

The changing areas were well-maintained, with a good selection of amenities including moisturizers, deodorant, cotton buds, and earplugs. Shower facilities were clean, offered complimentary towels, and included premium toiletries. Lockers with numerical locks were conveniently provided, though they lacked hangers. Complimentary water refill stations and energy drinks for purchase were provided.

The online booking process was seamless and user-friendly, with detailed information about schedules and coaching bios available on the website. However, there was infomation addressing the brand's values or mission was notable. The website's design and intuitive navigation were very good, and clear call-to-action buttons like "Book Your Run" enhanced the overall experience.

Email communications reflected the brand with logo integration but could benefit from a more personalized and distinctive tone in pre-arrival and marketing emails. Text message communications were professional and timely, but no class schedules were accessible through social media links.

The use of Mariana Tek as a comprehensive management platform and an on-demand training app significantly enhanced the technological experience, making it convenient for clients to engage with the club's services.

Mile High Run Club offers an introductory deal of two classes for $40 for first-timers. 

If you’re looking for a longer-term commitment, memberships are available from $175 for eight classes per month up to $249 for unlimited classes.

Drop-in sessions are available at $40 per class, with smaller commitment packages also available, starting at a four-pack for $125.