The full client experience at JetSet Pilates Glen Iris was excellent, achieving The Fit Guide Award Of Excellence.

The class was also impressive and has achieved our Class Experience Award of Excellence.

A strong follow up after the class was a particular highlight.

Technically strong coaching with clear cues and consistent corrections.

“I felt genuinely supported as a first timer.”

“The coaching was clear and easy to follow the whole way through.”

“The team made it easy to understand the next steps without feeling pressured.”

JETSET Pilates Glen Iris delivers reformer-based sessions focused on strength, control and endurance. Expect low-impact, high-intensity movements built around time under tension targeting core, glutes and full-body strength. Classes follow structured formats with layered progressions and regressions. Coaching emphasises precision, steady pacing and close attention to form in a clean, brand-led studio environment.

Our experience started strongly on the phone. The enquiry was answered promptly, our name was taken and used, and pricing was explained clearly when single class rates weren’t visible online. The conversation felt confident and informative, and we finished the call feeling prepared to visit.

In studio, the welcome was seamless. We were greeted warmly, acknowledged as first timers and guided through an unrushed orientation covering the layout and reformer setup. Check-in was efficient and organised. After class, there was proactive follow-up and a clear discussion about package options based on training frequency and lifestyle. A time-sensitive offer was explained confidently without pressure, and there was a clear attempt to guide the next step. Service felt polished and conversion focused.

JetSet Pilates Glen Iris received our Class Experience Award of Excellence.

Coaching was confident and controlled throughout. We were acknowledged as first timers, asked about prior experience and given a clear induction on using the reformer. An injury check was conducted and adjustments were made where required. The class started on time, instructions were clear and music supported the session flow.

During the workout, delivery was technically strong. Demonstrations were precise, cues were easy to follow and progressions and regressions were layered appropriately. The coach moved consistently around the studio, observing form and offering discreet corrections. Our name was used during class, reinforcing attentiveness. The session ended warmly with post-class follow-up. A clearly defined cooldown or stretch segment was not included.

The studio supported a smooth session. Reformers and equipment were clean, in excellent condition and professionally maintained. Equipment was well organised and spaced to allow safe movement.

The space was fresh and well maintained. Lighting supported visibility and brand presence, with navy reformers and a large logo reinforcing identity. The sound system was clear. The design was functional and premium without strong architectural features.

The club was easy to locate and presented a clean first impression. Branding was consistent across signage, colour themes and retail displays. The waiting area was spacious with adequate seating and comfortable temperature.

Lockers were clean and conveniently positioned, with different locking formats available. Complimentary water was available via a tap, alongside paid drink options including fruit juice, coconut water and flavoured sparkling water. There was no dedicated changing area, requiring use of the toilet for privacy. No shower facilities or hairdryers were available. Cleanliness and branding were strong, though post-class convenience was limited.

Booking was efficient via both website and branded app. Confirmation emails clearly outlined cancellation terms and arrival instructions. The process was intuitive and reliable.

The website was mobile friendly and aligned with the brand tone. Class descriptions and schedules were easy to find and calls to action were clear. Client reviews reinforced positioning. Coach profiles were limited to names and images. Newsletter sign-up did not trigger follow-up communication. Email and text responses were prompt and on brand. Social media was regularly updated and visually consistent with the in-studio experience.

JETSET Pilates Glen Iris offers an introductory deal for first-time clients. Newcomers can pay $38 and enjoy 2 classes.

If you’re looking for a longer-term commitment, memberships are available from $52 for 2 classes and up to $138 for unlimited classes fortnightly.

Drop-in sessions are available at $38 per class, with smaller commitment packages also available, starting at a 3-pack for $99.