How Did KXU Chelsea Score Overall?
The full client experience at KXU Chelsea was great, achieving The Fit Guide 4-Star Award.
The class was also very good, winning our Class Experience 4-Star Class Experience Award.
We had a good all-round experience at KXU, with friendly reception staff, a competent and engaging coach and smart facilities.
What Our Evaluator Had To Say
“I enjoyed the class and found it easy to follow, even though it included exercises and equipment I had no experience with.”
“The coach was friendly and greeted me while I waited for the class to begin outside the studio.”
“The reception team was very welcoming.”
What To Expect From A KXU HIIT & Run Session
KXU’s HIIT & Run class is an even split between treadmill interval running on Woodway treadmills, coupled with strength and cardio exercises using bodyweight and freeweights.
The 50-minute classes are supported by top coaches, a powerful sound system and atmospheric lighting.
The Reception Service
Our pre-visit call to the branch was informative and helped answer our questions regarding the club, although the reception staff taking the call lacked the enthusiasm of the in club experience.
In the club, the reception team were very welcoming, especially when they realized it was our first time. They ensured that we knew where to go, and were reassuring. More engagement and interaction would have helped improve the post-class experience.
The Class Experience
KXU Chelsea received The Fit Guide 4-Star Class Experience Award, making it one of London’s stand-out offerings.
The class started well, when our coach made an effort to talk and connect about 10 minutes before the session started. The class was well-structured and easy to follow, which helped us as a first timer. There was positive energy and a community vibe in the studio, but more individual touchpoints and encouragement would have helped.
The Equipment And Studio
The equipment and studio were of good quality, clean and well maintained.
The Facilities And Public Areas
Workout and shower towels were provided free of charge. Lockers were provided with number locks. Free water refill stations were available.
The main public areas were comfortable, clean and had interesting design elements. The changing areas were clean and had some interesting and unique design elements. During busy times, the space was quite tight.
Digital And Technology
The booking process was very smooth as classes could be booked through the club’s branded app or their website, both of which were in line with the brand’s image and easy to navigate.
The club has 'KXU Online' offering, with options for online pilates, yoga, HIIT and strength.
KXU Chelsea offers an introductory deal for first-time clients. Newcomers can enjoy two sessions for a special price of £35
If you’re looking for a longer-term commitment, memberships are available from £110 for five classes per month up to £340 for 30 classes.
Drop-in sessions are available at £26 per class, with smaller commitment packages also available, starting at a five-pack for £125.